Due to the number of staff serving at Crufts 2002 at the NEC, there will be a skeleton staff both at Clarges Street and Aylesbury.
In previous years The Kennel Club has had to close the majority of its services for the duration of Crufts. This year, in an attempt to develop customer service, the Communications and Customer Services Department in Aylesbury will be operating a limited call centre service, and will be available to respond to telephone enquiries relating to the registration system and its associated functions as well as PetLog enquiries. Please note that due to the limited resources available to deliver these call centre services it may take longer than normal to answer calls.
Customers will also be able to contact the Healthcare Plan department. Departments at Clarges Street will not be available during this period.
Customers of The Kennel Club with any other type of enquiry are requested to avoid contacting The Kennel Club from Wednesday 6th March to Tuesday 12th March.
Full services will be available from the 12th March, however, during the week following Crufts there is usually a significant increase in the number of telephone enquiries and therefore unless your call is urgent it is recommended that you call week commencing the 18th March to avoid being held in an extended call queue.
Your patience is appreciated in this busy period.