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The
Kennel Club staff - Crufts 2002
Due
to the number of staff serving at Crufts 2002 at the NEC, there
will be a skeleton staff both at Clarges Street and Aylesbury.
In previous years The Kennel Club has had to close the majority
of its services for the duration of Crufts. This year, in an
attempt to develop customer service, the Communications and
Customer Services Department in Aylesbury will be operating
a limited call centre service, and will be available to respond
to telephone enquiries relating to the registration system and
its associated functions as well as PetLog enquiries. Please
note that due to the limited resources available to deliver
these call centre services it may take longer than normal to
answer calls.
Customers will also be able to contact the Healthcare Plan department.
Departments at Clarges Street will not be available during this
period.
Customers of The Kennel Club with any other type of enquiry
are requested to avoid contacting The Kennel Club from Wednesday
6th March to Tuesday 12th March.
Full services will be available from the 12th March, however,
during the week following Crufts there is usually a significant
increase in the number of telephone enquiries and therefore
unless your call is urgent it is recommended that you call week
commencing the 18th March to avoid being held in an extended
call queue.
Your patience is appreciated in this busy period.
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