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Limited staff at KC during Crufts

Keeping Crufts in the book of Guinness World Records as the largest dog show in the world, needs a strong driving force behind it – the Kennel Club staff. Their enthusiasm, hard work and dedication to dogs is a big part of what makes the show such a huge success.

Crufts has always been big, but this year, the NEC in Birmingham from 8th – 11th March will be bursting at the seams! With the expansion into the Arena there'll be more displays, more competitions and more trade stands than ever before, and there will be a limited number of staff manning the Kennel Club’s offices in London and Aylesbury from Wednesday, 7th March to Monday, 12th March inclusive.

The Kennel Club’s centre in Aylesbury will be operating a limited call centre service, and will be available to respond to telephone enquiries relating to the registration system and its associated functions as well as Petlog enquiries. Please note that due to the limited resources available to deliver these call centre services it may take longer than normal to answer calls.

Customers will continue to be able to contact the Healthcare Plan department. Departments at Clarges Street will also be open but will be operating on a very limited basis during this period.

Customers are requested to avoid contacting the Kennel Club from Wednesday, 7th March to Tuesday, 13th March. Full services will be available from the 13th March, however, during the week following Crufts there is usually a significant increase in the number of telephone enquiries and therefore unless your call is urgent it is recommended that you call week commencing the 19th March to avoid being held in an extended call queue. Your patience is appreciated in this busy period.