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Airline receives hearing dogs award

A REGIONAL Airline has received a special Hearing Dog Friendly Award after being nominated by one of its passengers.

Ian Joyce, from Wolverhampton, Staffs, contacted Hearing Dogs for Deaf People to nominate Eastern Airlines for the Silver Award for the Hearing Dog Friendly Awards 2007 following the service he and his dog, Hettie, received on a flight from Birmingham International Airport to Inverness, in the Scottish Highlands.

‘It was the first time I’d flown with an assistance dog and we were looked after from the moment we arrived at the ticket desk to the end of the journey,’ Mr Joyce said. ‘We were escorted from check-in to a designated seating area, then boarded first onto the plane and the stewardess was lovely asking if my dog needed anything. A little bit of care and attention goes a long way and I firmly believe Eastern Airways deserve their award.’

Hearing Dogs for Deaf People launched the Hearing Dog Friendly Award in 2003 to recognise and encourage good practice among towns, cities and service providers across the UK. Each year the charity issues awards to recognise those deemed to be the most hearing dog friendly, with accessibility and attitude just two of the key elements noted.

Roger Hage, of Eastern Airways, said: ‘We’re thrilled to receive this award and delighted to hear Ian and Hettie enjoyed their flight with us. Safety and customer care is at the forefront of everything we do and it is very satisfying to receive recognition following a passenger’s recommendation, however we mustn’t become complacent and will always strive to offer the best customer service possible on the ground and in the air.’