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KC sets industry standards

The Kennel Club has proved that it exceeds its customer expectations and achieves its objective of ‘making a difference for dogs’ by becoming one of the first organisations in the country to pass the most demanding quality management standard to date.

The new standard (BS EN ISO 9001:2008), set by the International Organisation for Standardisation, is used by industry to assess an organisation’s ability to meet its customer, statutory and regulatory requirements. One of the key requirements of the Kennel Club is that it has to achieve its primary objective to promote in every way the general improvement of dogs.
The Kennel Club passed the requirements of the new standard with flying colours in February, despite the fact that it has become even more onerous and demanding since being re-issued at the beginning of the year.

This time, among other revisions, there was the need to plan for and build into the quality management system the risks associated with the business environment, along with exercising greater controls over all outsourced services and ensuring the effectiveness of any corrective and preventative actions taken.

The certificate follows the Kennel Club’s previous British Standards Institution success, in October 2007, when it was certified to the internationally acclaimed quality management standard BS EN ISO 9001:2000.

Rosemary Smart, Kennel Club Chief Executive, said: “It is a terrific achievement to have become one of the first organisations in the country to pass this new and demanding standard, especially as this was achieved in our most busy period, leading up to Crufts. Achieving success against the criteria set by this new standard means that we need to strive continually to exceed our customers’ expectations; never stop trying to improve our services and above all, make a difference for dogs.

“All members of our staff are to be congratulated on their tireless efforts to make the Kennel Club such a special organisation – and one that is so pivotal in protecting and promoting the long-term health, welfare and happiness of dogs in the UK.”

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