Welcome to the Our Dogs and Our Cats online shop. 1 Lund Street, Trafford Park, Manchester, M16 9EJ, United Kingdom. Tel: (0044) 0870 731 6502 E-Mail: fiona@ourdogs.co.uk
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Welcome to the Our Dogs and Our Cats online shop. 1 Lund Street, Trafford Park, Manchester, M16 9EJ, United Kingdom. Tel: (0044) 0870 731 6502 E-Mail: fiona@ourdogs.co.uk
| About Us Our Dogs Publishing Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at enquiries@ourdogs.co.uk. |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.We accept Visa, Mastercard, Delta & Switch. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. |
| Shipping And Handling Our Prices Include Shipping & Handling. Please make sure you select the appropriate order button for wherever your goods are to be shipped (generally we have 3 zones - UK, Europe & Rest of World). |
| Delivery Schedule Stock permitting, we will despatch your order right away. However, please allow 7-28 days for deliveries. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . |
| Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee that all goods are despatched in pristine condition. Any items found to be damaged or missing from any delivery should be notified to us by phone, fax or e-mail within 48 hours of delivery. In certain instances, you may be requested to confirm your query by post. |
| Reaching Us If you need to reach us, please email us on enquiries@ourdogs.co.uk, alternatively, you can call on 0870 731 6502 (International +44 870 731 6502 or fax us on 0870 731 6504 or write to us at 5 Oxford Road Station Approach, Manchester. M60 1SX. |
| Privacy Policy Our Dogs Publishing Ltd do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. |
| Returns Policy Insert your returns policy here. To understand your obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
Where possible orders will be sent by return post. If your choice is not in stock we will order it for you - please allow 2 - 3 weeks for this. Thank you
Welcome to the Our Dogs and Our Cats online shop. 1 Lund Street, Trafford Park, Manchester, M16 9EJ, United Kingdom. Tel: (0044) 0870 731 6502 E-Mail: fiona@ourdogs.co.uk
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